About Verticalis
Background / History
Verticalis was incorporated to help organizations better manage their
interactions with internal data resources, customers, and partners with
unique and innovative technology solutions.
In today's competitive market environment, care and retention of customers
becomes paramount for any profitable business. Growing costs and shrinking
margins necessitate businesses to enhance their customers' experience in
order to differentiate themselves in the marketplace.
At the same time, the modern workplace is beginning to transform into a
digital hub. Geographic boundaries are fast disappearing as technology
distributes information seamlessly and effortlessly to all parties in the
digital landscape.
The information era allows today's enterprise to create multiple synergies
across internal and external business interactions by way of smart integrated
touch points engineered to maximize business process efficiencies and enrich
user experience.
Verticalis brings over forty years of combined experience in design and
development of business process automation and customer contact systems for
Fortune 500 companies. Architecting creative solutions to integrate, enrich
and leverage all interactive touch points in the enterprise is Verticalis'
forte. Verticalis specializes in the analysis of data collected by various
systems or business processes to feed adjustments back into the information
systems which enable organizations to tune touch points for increased
performance.
Verticalis distinguishes itself from the rest of the market with strengths such as:
- Extensive industry experience
- Leading edge technology expertise
- Industry-leading documentation, tutorials and user guides
- Broad service offerings
- Highly competent and experienced management team
- Flawless execution
- Engineered Computer Telephony Integration systems catering to over 1 million customer calls per day distributed to over 200 call centers for a Fortune 50 company
- Architected and deployed a suite of desktop applications to support and empower 25,000+ agents distributed at over 150 geographic locations with customer information collected over various touch points, tools and metrics to enhance and provide superior customer experience
- Engineered and deployed enterprise-wide speech portals to increase self service and enhance the user experience, while at the same time cutting costs and driving internal efficiencies
- Scoped and architected multi-modal field force automation solutions to cater to a mobile and distributed workforce enabling them to use central data repositories to better manage their tasks and schedule
- Performed numerous audits, assessments and delivered consulting services for enterprise projects worth over $100 million
- Built enterprise-wide data warehouses to facilitate information exchange across organizations enabling more accurate control over corporate operations
- Designed and architected the primary website for a Fortune 50 company. Built infrastructure components including site-wide search and content management system for handling over one thousand products sold on the website.
- Created a state-of-the-art mobile application for a communications company with features including call and voicemail management, PIM integration and conferencing. The application was designed to work on all major mobile platforms.
Mission Statement
Provide technology consulting, solutions, and services delivery to improve
human interactions with and benefits from technology.
Code of Ethics
The Verticalis team recognizes the importance of technology in affecting the quality of life throughout the world, and will accept a personal obligation to find and use technology to drive higher standards for the industry, our customers and the environment. We hereby commit ourselves to the highest ethical and professional conduct and agree:
- to accept responsibility in making decisions consistent with the safety, health and welfare of the public, and to disclose promptly factors that might endanger the public or the environment;
- to avoid real or perceived conflicts of interest whenever possible, and to disclose them to affected parties when they do exist;
- to be honest and realistic in stating claims or estimates based on available data;
- to reject bribery in all its forms;
- to improve the understanding of technology, its appropriate application, and potential consequences;
- to maintain and improve our technical competence and to undertake technological tasks for others only if qualified by training or experience, or after full disclosure of pertinent limitations;
- to seek, accept, and offer honest criticism of technical work, to acknowledge and correct errors, and to credit properly the contributions of others;
- to treat fairly all persons regardless of such factors as race, religion, gender, disability, age, or national origin;
- to avoid injuring others, their property, reputation, or employment by false or malicious action;
- to assist colleagues and co-workers in their professional development and to support them in following this code of ethics.