Field Force Accelerator
Verticalis FFA uses self service portals that allow you to manage a large mobile workforce
active in field operations efficiently and in a cost effective manner. It enables a
geographically scattered team to communicate and respond to a centralized data engine
via a variety of communication channels including mobile devices, PSTN phones, email & other custom data channels.
Automation reduces costs by enabling members to serve themselves. The system
would accept requests via cell phones, PDAs, laptop computers or other mobile
devices for information, and would serve request instantaneously in a safe,
secure and easy way back to the user. An automated system would also generate
proactive notifications, conduct surveys, update trouble tickets or sales targets
and simultaneously provide real time information to the decision making management.
Verticalis' technology uses cost effective VOIP coupled with state of the art,
cutting edge mobile speech solutions to drive a powerful force accelerator.
Moreover, Verticalis can assess your field force interactions and can help
architect a perfect solution that matches your business requirements.
Features
- Speech portals that allow efficient communication and data flow between field-force technicians and central office. The technician can file reports over a cell phone while driving instead of typing it in a computer, saving valuable time.
- Multi-modal communication including mobile devices like Smartphone; email, web etc
- Centralized server automatically keeps track of field force agents based on their interactions with the system. The server can be designed with complex business rules that would enforce management approved business processes.
- Notifications can be proactively sent out to agents based on rules triggered on the central server
- Reporting delivers customizable dynamic reports that can be generated using data automatically collected during the course of the day based on interactions with the field force agents.
Benefits
- Increase Efficiency
- Save costs
- Save time
- Detailed Reports
- Improve Business Process
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