Franchise Integrator

Empower Customers. Improve Service. Reduce Costs. Increase Revenues.

In today's competitive and ever changing business environment, customer service is always a focal point for organizations. "Better customer service with reduction in costs" is a mantra that is often preached, but difficult to practice. If your company has been facing challenges in the area of franchise integration, Verticalis Franchise Integrator might just be the solution you are looking for.

• Lack of a centralized ordering hub
• Inconsistent customer experience due to lack of a standardized and customizable ordering interface
• Lack of integration of legacy ordering systems accumulated through mergers and acquisition or franchise models
• Lack of convergence of multiple inbound order channels
• Lack of centralized hosted systems

Verticalis Franchise Integrator addresses all of these deficiencies using a SOA compliant multi-modal architecture that seamlessly brings multiple inbound legacy systems together delivering a personalized and standardized customer experience.

• Support for all inbound order channels
• Inbound calls
• Web orders
• State of the art presentation and personalization framework
• Franchises or geographically distributed offices can share a single toll free number
• Customer experience remains the same across the entire customer base
• Know your customer using prompts such as "Thank you for your call Mr. Smith" to create a sense of belonging, thereby improving customer loyalty
• Order history tracking allows the customer to easily place repeat orders
• Business process compliance
• Simplify quality governance
• Increase efficiency of existing workforce
• Funnel seamlessly calls and data to the appropriate franchise location
• Eliminate customer wait times
• Product and corporate strategy
• Consistent marketing and product launches
• Utilize targeted marketing based on customer habits
• Easily customize offerings to localized customer communities
• Integrate with Verticalis V.VOS to handle outbound contact campaigns
• Financial
• Shared costs amongst franchises
• Reduced costs due to use of centralized IP network
• Potential to reduce call center resources
• Increased revenues due to improved customer satisfaction
• Increased customer retention
• Reduction in recurring infrastructure costs

• Powered by Verticalis Voice
• Customer-friendly transaction processing system
• Open technology standards (VXML, ASR)
• Easily customizable
• Ready user interfaces for a variety of applications such as:
• Customer service & support
• Field force automation
• Repair
• Information services
• Multi-modal
• Highly available, fault tolerant, scalable
• Speech and DTMF support
• Personalization - customer directed experience