Click -- Connect -- Reach Out

Verticalis Outbound Solution (V.VOS) is a scalable and reliable application engineered by Verticalis to help you improve quality, success and productivity of your outbound communications.

V.VOS provides you with state of the art technology in the outbound dialer area. Our application enables you to import your existing contacts into an easy to manage list that can be used to generate on-demand or scheduled calls to support your business operations.

Sales -- Share the leads lists that you have collected in the past with V.VOS. People who you know are willing to hear back from you for new offers and services. V.VOS will place calls to them, connect them to your desired center, or follow-up at a later time if an answering machine is detected.

Support -- Share lists of customers that have recently received support services from your business. Let V.VOS place the calls for you and allow your agents to follow-up with them. Monitoring the satisfaction with your service or you interactions can be greatly simplified by tools that can automate the processes. Brand loyalty increases with a higher customer satisfaction.

Operations -- Share your partner or personnel contact numbers. V.VOS can efficiently manage communications with them as part of your day to day operations. V.VOS can help you automate communication tasks with your workforce. Dial out to remind your workforce of scheduled substitutions in the work tasks. Use the application to broadcast or page voice messages to your personnel's phones. Announce to your partners changes in your operations, send schedule reminders, or even collect feedback from them.

• Web access to manage your outbound lists
• Easy to use interface to upload lists to the system
• Automated scheduled callbacks: use it for appointment reminders, store pickups, notices, etc.
• On demand callbacks: initiate outbound calls immediately -- just load the list and let V.VOS do the dialing for you
• Status collection: V.VOS will track and display the status and outcome of the calls you have placed. Whether the system was able to reach an answering machine or was able to reach a live person will be tracked by the system.
• - Transfers to your support location. Calls will be automatically transferred to the location/destination of your choice.

• Broadcast Messages:
  You can use your pre-recorded voice message broadcasts to provide customer and supplier announcements, send reminders, provide marketing and advertising messages.
• Upgrade to our Voice Response System to power-up V.VOS:
  By adding the Voice response system, you will be able interact and collect feedback from your contacts without human interaction. You can start collecting confirmations to your messages, or actively collect feedback useful to your organization. A new world of communication options is available when you add Voice to V.VOS!
• Survey V.VOS:
  Enhance the system to allow you to conduct surveys. The module includes RealVoice, a mechanism to record feedback provided through the surveys.
• "Holler!", Verticalis Outbound Wizard:
  Simplify your outbound activities. Use "Holler!" to create your lists using an intuitive application that can be run on any desktop. "Holler!" will collect all the necessary information to send to us. We will take care of the outbound calls for you. Simplify the infrastructure needs of your business by letting us take care of it.

• Fully utilizes your center's resources, by minimizing idle representative time
• Ease of use and flexibility of the application minimizes the learning curve to use the system
• Detailed reports that equip you with the information to improve and streamline your customer interactions
• Low administration costs
• Modularity allows you to purchase what you need, when you need it
• Expand the application based on your current and future needs