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Packaged Solutions

VFI Franchise Integrator
Customer service is always a focal point for organizations. "Better customer service with reduction in costs" is a mantra that is often preached, but difficult to practice. If your company has been facing challenges in the area of franchise integration, Verticalis Franchise Integrator might just be the solution you are looking for.
click-to-talk Click-to-Talk
Communications are moving away from the traditional PSTN world into a brand new model. IP Communications are growing at a considerable pace. Every day, more and more devices are connecting to the internet. Progresses made in the Voice over IP (VoIP) area make it possible for users to communicate from their PCs, PDAs and other mobile devices without needing to find a phone.
V.VOS Verticalis Outbound Solution
Contact lists are a vital part of the business environment. Vendor, partner, customer, and employee contacts are an integral part of business operations. Proactively managing your interactions with your contacts on the sales or support areas can give you a strategic advantage in your business. The use of tools that can help you automate these processes, while supporting your marketing, service or operational goals is required to maintain the lead in today's business environments.
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CTI pop CTI Screen-Pop
It is paramount to maximize your contact centers' efficiency, while striving to improve customer satisfaction. The operational demands on contact centers continuously increase, requiring a more efficient workforce, smarter interactions with customers and a greater need for accurate and comprehensive performance metrics. There is also a strong need to enable supervisors with the necessary tools and information to effectively guide the workforce and improve the customer experience.
Field Force Field Force Accelerator
Verticalis FFA uses self service portals that allow you to manage a large mobile workforce active in field operations efficiently and in a cost effective manner. It enables a geographically scattered team to communicate and respond to a centralized data engine via a variety of communication modes including mobile devices, PSTN phones, email & other custom data channels.
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