Consulting Solutions

In today's competitive market environment, care and retention of customers becomes paramount for any profitable business. Growing costs and shrinking margins necessitate businesses to enhance their customers' experience to differentiate their relationships.

Verticalis Consulting helps businesses review, analyze and tune their customer management processes for efficiency and health. Our services will help ensure the reliability, efficiency and overall friendliness of customer interactions directly improving customer experience using best in class technology. We focus on all three areas of contact management -- Operational, Analytical and Collaborative and use custom-built or off-the-shelf technology products to enable comprehensive contact strategies.

In the customer centric world, the loss of a single customer can prove very expensive. Verticalis brings together contact management strategies with technology to implement systems to ensure maximum retention with enriched customer retention.

The lifetime value of customers is often underestimated.

• 2-3 weeks duration
• Industry analysis and contact management overview report
• Self service choices assessment and recommendation
• Telephony infrastructure architecture analysis and recommendation
• High-level requirements document for contact management
• Gap analysis and risk mitigation strategies with a complete technology stack recommendation
• Project implementation plan complete with ROI calculations

• Duration based on scope of implementation
• Includes Starter Solution
• Implementation of all Verticalis products recommended by the assessment
• Implementation of all Vendor and partner products identified in requirements
• Complete project plan follow through
• Continuous KPI measurement with ROI monitoring

• Duration based on scope of implementation
• Includes Starter Solution
• Implementation of add-on self-service options as identified in requirements
• Implementation of all Verticalis products recommended by the assessment
• Implementation of custom vendor or partner products
• Highly customized reports and assessments based on specific needs
• Complex implementations with multiple integrated contact channels
• Data repository creation and feedback loop
• Fine-tune channel performance with technology recommendations
• Follow through with business intelligence systems - analysis and recommendations
• Integrate new customer channels with existing CRM systems
• Consolidate and analyze customer behavior, inject intelligence into contact systems
• Complete project plan execution
• Continuous KPI measurement with ROI monitoring
• Strategic program management and implementation